Terms & Conditions
These Terms & Conditions govern access to the JetsFly website, quotations, communications, bookings, and private aviation services arranged through JetsFly.com Global OÜ. By using the website, requesting a quotation, or booking services, the customer agrees to these terms.
1. Introduction
These Terms & Conditions (the "Terms") govern access to and use of the JetsFly website, all quotations and communications, and all private aviation services arranged through JetsFly.com Global OÜ ("JetsFly", "we", "us"). By using the website, requesting a quotation, or booking services, the customer ("Customer", "you") agrees to be bound by these Terms. If you do not agree, you must not use the website or our services.
2. Company Information
JetsFly.com Global OÜ, registry code 17206131, registered at Harju maakond, Tallinn, Kesklinna linnaosa, Liivaoja tn 1d-60, 10155, Estonia. Email: info@jetsfly.com. Phone / WhatsApp: +372 522 5632. Support is available 24 hours a day, 7 days a week.
3. Definitions
"Operator" means the independent, licensed air carrier holding the Air Operator Certificate under which a flight is performed. "Charter Agreement" means the contract for a specific flight or itinerary confirmed in writing. "Empty Leg" means a discounted repositioning flight dependent on a primary charter. "Force Majeure" means events beyond reasonable control, including weather, air-traffic restrictions, strikes, government action, war, epidemic, or natural disaster. "FBO" means the private terminal handling a flight. "Helicopter Flight" means a flight by helicopter, including a transfer between an airport and a heliport, airfield or other landing site. "Aircraft Transaction" means the purchase, sale or exchange of an aircraft that JetsFly introduces, brokers or assists with.
4. Role of JetsFly
JetsFly acts as a private aviation marketplace, charter broker, booking facilitator, and aircraft sales broker. Unless expressly stated in writing, JetsFly does not own, operate, maintain, or crew aircraft. All flights are performed by independent Operators holding the required certificates, licences, and insurance. The contract of carriage is between the Customer and the Operator; JetsFly arranges and facilitates that contract as agent. Nothing in these Terms creates a partnership, joint venture, or employment relationship between JetsFly and any Operator.
5. Eligibility
Customers must be at least 18 years old and legally capable of entering binding contracts. The person making a booking confirms that they are authorised to act on behalf of all passengers in the party, and that all information supplied for those passengers is accurate and complete.
6. Quotations
Quotations may be instant, request-based, or custom. A quotation is an invitation to book, not a confirmed reservation: aircraft remain subject to availability until a booking is confirmed. Quotations are valid only for the period stated on them (or, where none is stated, 48 hours) and may be withdrawn or revised if operator pricing, positioning, fuel costs, or availability change before confirmation.
7. Booking Confirmation
A booking is confirmed only when: (a) aircraft availability is verified with the Operator; (b) required passenger information is provided; (c) payment terms are satisfied; (d) the Operator accepts the booking; and (e) JetsFly issues written confirmation. Until all conditions are met, no booking exists and no aircraft is reserved.
8. Pricing
Pricing depends on aircraft type, route, airport fees, fuel, crew, positioning, permits, seasonality, and operator availability. Unless stated otherwise, confirmed prices are all-inclusive of the items listed on the quotation. Prices are quoted in the currency stated on the quotation; where currency conversion applies, the Customer's payment provider may apply its own rates and fees. Prices shown on the website before a quotation (including estimated trip prices, prices by date, hourly rates, helicopter transfer prices and aircraft sale prices) are indicative market estimates that move with demand, season and availability; they are not offers, and the binding price is the one in the quotation or written confirmation.
9. Additional Charges
Additional charges may apply for de-icing, premium catering, ground transportation, crew overnight costs, international permits, unusual airport fees, itinerary changes, pets, extra waiting time, additional flight time caused by weather or air-traffic routing, or oversized baggage. Where reasonably foreseeable, such items are included in the quotation; where they arise during performance, they are invoiced after the flight with supporting documentation.
10. Payment
Unless agreed otherwise in writing, full payment must be received in cleared funds before departure. JetsFly may accept bank transfer, cards, approved payment providers, or other methods offered by JetsFly. Late or failed payment may lead to cancellation of the booking and application of the cancellation terms in Section 14. Bank charges imposed by the Customer's institution are for the Customer's account.
11. Passenger Documents & Responsibilities
Passengers must provide accurate information; hold valid passports, visas, and any required health documentation for all countries on the itinerary; comply with immigration, customs, and security rules; arrive at the FBO by the agreed time; and follow crew and airport instructions. Denied boarding, refused entry, fines, or delays resulting from missing or invalid documents are the Customer's responsibility, and no refund is due where a flight cannot be performed for such reasons.
12. Baggage & Dangerous Goods
Baggage allowances depend on the aircraft type and are stated at booking. The Operator may refuse baggage exceeding the agreed volume or weight where carriage would compromise safety or performance. Dangerous goods (including but not limited to flammable liquids, weapons without required permits, and certain lithium batteries) may not be carried except with prior written approval of the Operator and in accordance with applicable regulations.
13. Customer Changes
Changes to confirmed bookings, including dates, times, routing, passenger numbers, or catering, are subject to Operator approval, aircraft availability, airport slots, regulatory requirements, and operational feasibility. Additional charges may apply. Changes are effective only once confirmed by JetsFly in writing.
14. Customer Cancellation
Cancellation charges depend on the Operator's policy stated on the Charter Agreement, the time remaining before departure, costs already incurred, aircraft positioning, and crew scheduling. As is market practice, charges typically increase as departure approaches and may reach 100% of the charter price for cancellations close to departure or no-shows. Refunds, where due, are made after deduction of applicable fees to the original payment method.
15. Operator Cancellation & Delays
Flights may be delayed or cancelled for weather, safety, technical issues, crew duty limits, airport restrictions, government action, security concerns, or Force Majeure. Safety decisions rest solely with the Operator and pilot-in-command. Where a flight is cancelled by the Operator, JetsFly will use reasonable efforts to arrange a substitute aircraft of equivalent or higher category; where no acceptable alternative is available, amounts paid for the unperformed flight are refunded. Delay or cancellation for the causes above does not entitle the Customer to consequential damages.
16. Aircraft & Operator Substitution
Where operationally necessary, JetsFly or the Operator may substitute the aircraft or Operator with one of equivalent or higher category and comparable specification. Material downgrades require the Customer's consent and, where accepted, a corresponding price adjustment.
17. Empty Leg Flights
Empty Leg flights are discounted repositioning flights dependent on a primary charter. Their schedule, routing, and aircraft may change, and the flight may be cancelled entirely, if the primary itinerary changes. In case of cancellation of an Empty Leg by the Operator, amounts paid are refunded; alternative transport is not guaranteed and re-booking at the discounted rate is not assured. Empty Leg bookings may carry stricter payment and cancellation terms, stated at booking. Empty Leg prices listed on the website are the Operator's published price plus JetsFly's service fee, for the whole aircraft; where no price is shown, the price is confirmed on request.
18. Shared Flights (Share the Jet)
A Shared Flight is an Empty Leg offered by seat through JetsFly's Share the Jet service. Only Empty Legs with a published price can be shared. A Shared Flight may be started until 78 hours before the Empty Leg's scheduled departure, and seats may be taken until 24 hours before departure (the Seat Deadline). Taking seats is a non-binding hold: no payment is due and no contract of carriage is formed until every seat is taken and the Operator has confirmed the flight. If not every seat is taken by the Seat Deadline, the Shared Flight ends, all holds are released and no charge is made. Once the aircraft is full, each traveller receives a payment request for their own seats and must pay within 12 hours; seats not paid in time may be offered to others, and the flight proceeds only once every seat is paid. The seat price is the published whole-aircraft price divided by the number of seats, rounded up to the nearest 10 units of currency. Each traveller contracts for their own seats only and is not liable for other travellers' seats. Empty Leg conditions in section 17 apply to Shared Flights; if the Operator cancels or changes the Empty Leg, all payments for it are refunded in full. Every traveller must give their real name and contact details and present valid identification and travel documents before boarding, and the Operator may refuse boarding to anyone who does not. JetsFly may cancel a Shared Flight at any time before payment is requested, for example where the Empty Leg is withdrawn or sold whole.
19. Helicopter Flights
Helicopter Flights are performed by licensed helicopter Operators under their own air operator certificates and operating rules. Most transfers are flown by visual flight rules, in daylight and suitable weather, and the pilot-in-command may delay, divert or cancel a flight for weather, safety or airspace reasons at any time. Because weight and balance are critical in helicopters, the Customer must declare accurately the number of passengers, their approximate weights and all baggage; the Operator may refuse or limit baggage, or carry it separately by road, where safety requires. Landing sites (heliports, airfields, private helipads, yachts) are subject to the site owner's permission, local rules, slots, noise restrictions and fees, which JetsFly will seek to arrange but cannot guarantee. Where a Helicopter Flight cannot operate for weather or safety reasons, JetsFly will use reasonable efforts to arrange ground or sea transport as an alternative; amounts paid for the unperformed flight are refunded less any costs already incurred for the alternative the Customer accepted. Shared-seat or scheduled helicopter services are sold under their Operator's own conditions of carriage, which apply in addition to these Terms. Helicopter prices shown on the website are indicative and exclude landing fees unless stated otherwise.
20. Aircraft Sales & Purchases
Where JetsFly assists with an Aircraft Transaction, it acts as an introducer and broker, not as the seller, buyer, owner or operator of the aircraft, unless expressly stated in writing. Aircraft descriptions, specifications, photos, hours, maintenance status and prices are supplied by sellers, their representatives or public market data; JetsFly does not warrant their accuracy or completeness, and indicative prices on the website are market ranges, not offers. A buyer is responsible for its own due diligence, including a pre-purchase inspection by a qualified maintenance organisation, review of logbooks and records, title, lien and registry searches, and technical, legal and tax advice. No Aircraft Transaction is binding until a written purchase agreement is signed by buyer and seller; deposits and purchase funds should be held by an independent escrow agent. JetsFly's fee or commission for an Aircraft Transaction is agreed in a separate written brokerage agreement before it becomes payable. A seller confirms that it has authority to offer the aircraft and that the information it provides is accurate. Both parties must complete JetsFly's identity, anti-money-laundering and sanctions checks, and JetsFly may decline or withdraw from any Aircraft Transaction that fails them. Information exchanged about an Aircraft Transaction is confidential and may be shared only with the parties' advisers. JetsFly is not liable for the condition, airworthiness, title or value of any aircraft, or for either party's failure to complete; its aggregate liability in connection with an Aircraft Transaction shall not exceed the fee it received for that transaction.
21. Pets
Pets are carried subject to Operator approval and applicable veterinary and import rules on the itinerary. The Customer is responsible for providing valid animal documentation and complying with destination requirements. Cleaning or damage costs attributable to an animal may be charged.
22. Conduct Onboard
Passengers must comply with crew instructions and applicable law. Smoking is prohibited unless the Operator expressly permits it. The pilot-in-command may refuse carriage, divert, or terminate a flight where passenger conduct endangers safety or violates the law; resulting costs are the Customer's responsibility. Our Passenger Conduct Policy forms part of these Terms.
23. Catering & Third-Party Services
Catering, ground transport, and other third-party services arranged by JetsFly are provided by independent suppliers. JetsFly exercises reasonable care in selecting suppliers but is not liable for supplier acts or omissions beyond its reasonable control. Allergy information should be communicated at booking.
24. Insurance
Operators maintain aviation liability insurance as required by applicable regulation. Carriage is subject to the liability regimes of applicable international conventions (including the Montreal Convention where it applies). Customers are advised to hold their own travel insurance covering cancellation, medical costs, and personal effects.
25. Liability
To the maximum extent permitted by law: (a) JetsFly acts as an intermediary and is not liable for the acts or omissions of Operators or other third parties; (b) JetsFly is not liable for indirect or consequential losses, missed connections, lost profit, business interruption, or accommodation costs; and (c) JetsFly's aggregate liability arising from any booking shall not exceed the fees received by JetsFly for that booking. Nothing in these Terms excludes liability that cannot legally be excluded, including for death or personal injury caused by negligence.
26. Force Majeure
Neither JetsFly nor the Operator is liable for failure or delay in performance caused by Force Majeure. Where Force Majeure prevents performance, the parties will cooperate in good faith to reschedule, and refunds for unperformed services will be handled in accordance with Sections 14-15 and the Charter Agreement.
27. Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data-protection law, including the GDPR. Passenger data is shared with Operators, handlers, and authorities strictly as required to perform the services and satisfy legal obligations.
28. Intellectual Property & Website Use
The JetsFly name, logo, website design, and content are the property of JetsFly.com Global OÜ or its licensors and may not be reproduced without written consent. The website is provided "as is"; aircraft images and specifications are illustrative, and while we keep information current, we do not warrant that all content is error-free. Automated scraping of the website is prohibited.
29. Complaints
Complaints should be sent to info@jetsfly.com and will be acknowledged within 2 business days. We aim to provide a substantive response within 14 days. Our Complaints Policy describes the procedure in detail. Nothing in this section limits the Customer's statutory rights.
30. Severability, Assignment & Entire Agreement
If any provision of these Terms is held invalid, the remainder continues in force. The Customer may not assign a booking without JetsFly's written consent. These Terms, the quotation, the written confirmation, and any Charter Agreement (or, for an Aircraft Transaction, the brokerage agreement) constitute the entire agreement for the relevant booking or transaction and supersede prior discussions. JetsFly may update these Terms from time to time; the version in force at the time of booking applies to that booking.
31. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Estonia. Disputes are subject to the exclusive jurisdiction of the competent courts of Estonia, unless mandatory consumer-protection law of the Customer's country of residence provides otherwise.